Care Home Administrator

1 month ago


Guildford, Surrey, United Kingdom Crooton Full time
Care Home Administrator - Customer Experience Specialist

At Crooton, we are seeking an experienced and dedicated Care Home Administrator to join our team and play a pivotal role within the home's management team.



Key Responsibilities:

  • Promote a warm and welcoming environment for residents, staff and visitors.
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately.
  • Drive the occupancy and reputation of the Care Home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
  • Payroll preparation for home based staff.
  • Provide advice and guidance to employees on queries using HR tools and resources.
  • Ensure all personal files are stored securely.
  • Attend meetings and produce accurate notes and minutes where required.
  • Ensure all rotas are complete.
  • Manage safe contents, petty cash, and resident fund accounts.
  • Update staff records with ad-hoc training, supervisions, and appraisals.
  • Offer guidance on staff development opportunities.


Requirements:

  • Experience in a customer facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and the ability to prioritise.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification would be beneficial.


Benefits:

  • Rewarding Excellence bonus.
  • Unlimited access to our generous refer a friend scheme.
  • Access to a wide range of retail and leisure discounts.
  • Free access to medical specialists.
  • Confidential and free access to counselling and legal services.
  • Tax code review service.
  • Option to join our monthly staff lottery.


As a respected and values-driven healthcare provider, we are committed to ensuring our team are respected and valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Crooton is an empowering and rewarding place to be.



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