Sales Operations Coordinator
2 weeks ago
About the Role:
We are seeking a skilled After-Sales Assistant to join our team in Hounslow, BYD London Office. As an integral part of our After-Sales team, you will play a crucial role in ensuring seamless customer experiences.
Key Responsibilities:
- Assist in handling various daily tasks of the UK after-sales team, ensuring timely completion and high-quality results.
- Support project managers in resolving on-site issues, providing effective solutions and ensuring customer satisfaction.
- Collaborate with the team to arrange and manage business travel, including transportation and accommodation, for the after-sales team.
- Identify and maintain local service provider resources in the UK, ensuring access to reliable services.
- Book third-party training courses to enhance the team's skills and knowledge, promoting continuous improvement.
- Assist with onboarding new employees, including training and related procedures, to ensure a smooth transition.
- Manage after-sales engineers' vehicles, including maintenance, servicing, and usage records, to ensure optimal performance.
- Monitor and record engineers' overtime, ensuring reasonable work arrangements and adherence to company policies.
- Support the team's daily operations and other administrative tasks, contributing to the overall efficiency of the After-Sales team.
Requirements:
- Associate degree or above in any field.
- Minimum 1-2 years of relevant work experience, preferably in after-sales service processes.
- Proficient in English, both written and spoken, with excellent communication skills.
- Proficient in using office software, including Microsoft Office suite.
- Basic knowledge of financial management is an advantage.
What We Offer:
- Performance and experience-based competitive remuneration.
- Pension plan.
- 25 holidays + 8 bank holidays.
- Department & company-wide teambuilding events.
- On-site free parking.
About BYD UK:
BYD UK is the UK distributor of BYD Company Ltd, a global leading-edge provider of green energy technologies. We offer a range of Energy Storage Systems and are committed to delivering exceptional customer experiences.
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