Sales Operations Coordinator

2 weeks ago


Hounslow, Greater London, United Kingdom BYD Europe Full time

About the Role:

We are seeking a skilled After-Sales Assistant to join our team in Hounslow, BYD London Office. As an integral part of our After-Sales team, you will play a crucial role in ensuring seamless customer experiences.

Key Responsibilities:

  1. Assist in handling various daily tasks of the UK after-sales team, ensuring timely completion and high-quality results.
  2. Support project managers in resolving on-site issues, providing effective solutions and ensuring customer satisfaction.
  3. Collaborate with the team to arrange and manage business travel, including transportation and accommodation, for the after-sales team.
  4. Identify and maintain local service provider resources in the UK, ensuring access to reliable services.
  5. Book third-party training courses to enhance the team's skills and knowledge, promoting continuous improvement.
  6. Assist with onboarding new employees, including training and related procedures, to ensure a smooth transition.
  7. Manage after-sales engineers' vehicles, including maintenance, servicing, and usage records, to ensure optimal performance.
  8. Monitor and record engineers' overtime, ensuring reasonable work arrangements and adherence to company policies.
  9. Support the team's daily operations and other administrative tasks, contributing to the overall efficiency of the After-Sales team.

Requirements:

  1. Associate degree or above in any field.
  2. Minimum 1-2 years of relevant work experience, preferably in after-sales service processes.
  3. Proficient in English, both written and spoken, with excellent communication skills.
  4. Proficient in using office software, including Microsoft Office suite.
  5. Basic knowledge of financial management is an advantage.

What We Offer:

  1. Performance and experience-based competitive remuneration.
  2. Pension plan.
  3. 25 holidays + 8 bank holidays.
  4. Department & company-wide teambuilding events.
  5. On-site free parking.

About BYD UK:

BYD UK is the UK distributor of BYD Company Ltd, a global leading-edge provider of green energy technologies. We offer a range of Energy Storage Systems and are committed to delivering exceptional customer experiences.



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