Delivery Coordinator

3 weeks ago


Warrington, Warrington, United Kingdom Claranet Limited Full time

{"h1": "Delivery Coordinator Job Description", "p": "At Claranet Limited, we are seeking a highly skilled Delivery Coordinator to join our Customer PMO department. As a key member of our team, you will play a crucial role in ensuring our customers experience the absolute best service delivery.

Your primary responsibility will be to work closely with customers, Project Support, Technical Service Delivery teams, and Solution Architects to agree a delivery plan from the outset for all new orders. This includes key phases, tasks, communication plan, and timelines associated with the order.

Key Objectives:

* Ensure that all updates on orders are communicated in a clear, effective, and timely manner, where appropriate personally delivering those updates.
* Manage the customer experience throughout the service delivery phase across all delivery teams.
* Ensure that services are aligned to ensure \"just in time\" installations across all products and also that all costs being incurred by Claranet can be passed on to our customers in a timely manner.
* Co-ordinate tasks between Engineering and Support teams ensuring appropriate handover of tasks/actions as order progresses

Responsibilities:

* Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers.
* Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc.
* Manage any change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining appropriate customer approval and ensuring any additional costs are approved and charged.
* Identify any area of risk to order progression and liaise and escalate in accordance with team processes ensuring risks and escalations are understood, communicated, and minimised.
* To ensure that all orders are handed over to both the customer and support function in a timely and effective manner.
* Work closely with suppliers in ensuring the timely delivery of 3rd party services and manage any jeopardy situations, like Telco wayleaves, council permissions, excess charges, etc.
* Support the Project Managers on major projects maintaining project documentation where required, such as RAID Logs, WIP, and Highlight reports.
* Attend Project Kick off, Project Review, and Project Closure Meetings where required.
* Work with the Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery, and attend Service Reviews where required.
* Manage or work on internal projects as required.

Requirements:

* Substantial experience of providing high-level project administrative support or administrative support in an IT services environment.
* Excellent customer-facing skills, confident, proactive, hardworking, and flexible.
* The ability to work accurately and proactively, with an eye to detail, and to prioritise a complex and varied workload.
* Proven written and oral communication skills, including excellent telephone skills.
* Ability to work as part of a team, with a flexible approach to work, and willingness to learn.
* Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer-facing, with the ability to form strong working relationships.
* The ability to work without close supervision in a fast-paced environment with tight deadlines.

Desirable:

* ITIL v4 and Project Management knowledge.
* Demonstrable commercial understanding/acumen.
* Educated to NVQ level 4, degree/HND, or equivalent qualification/experience.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please note that we do not accept applications from recruitment agencies.

Thank you for your interest in this role.

Best regards,
Claranet Limited"}


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