Retail Operations Coordinator Trainee

6 hours ago

London, Greater London, United Kingdom Hermès Full time
Key Responsibilities

We are seeking a highly organized and detail-oriented individual to join our team as a Trainee Retail Operations Coordinator. As a key member of our operations team, you will be responsible for supporting the Senior Retail Operations Manager with ongoing operations-related training activities across the UK.

  • Proactively reach out to stores to understand training needs and set up one-on-one or group trainings accordingly.
  • Work closely with the Hermes GB and Hermes Europe teams to develop training toolkits for stores.
  • Maintain the training database for Hermes GB stores.
  • Support the generation of ideas for future trainings, events, and initiatives, including planning and coordination.
  • Create and update training materials and presentations with direction from the Senior Retail Operations Manager.
  • Serve as the point of contact for stores requesting training materials and support.
  • Support the delivery of training modules.
  • Take ownership of the organization and management of the operations training schedule for stores, with direction from the Senior Retail Operations Manager.
Competencies

We are looking for a candidate with the following skills and qualities:

  • Technology Savvy: Ability to quickly learn and adapt to new technologies and updates to existing tools.
  • Training Design: Ability to develop effective training materials, including manuals, guides, and presentations.
  • Adaptability: Flexibility to adjust training methods and materials based on the audience's needs and feedback.
  • Proficient in the use of PowerPoint, Excel, and Word programs.
  • Shows initiative and a can-do attitude.
  • Positive outlook and solutions-centric.
  • Team player.
  • Some experience in an administrative or operations position, preferably in a retail environment.
  • Very organized, rigorous, and reliable, able to organize work autonomously and anticipate.
  • Professional with the ability to work efficiently and accurately under pressure.
  • Some understanding of Hermes tools and ability to train other team members.

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