Shop Floor Manager
6 days ago
As a Store Operations Manager at Kuzzy Group LTD T/A Herbies Pizza, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, maintaining quality standards, and managing a team of staff members. You will work closely with the management team to achieve sales targets, uphold brand image, and promote a positive work environment.
Key Responsibilities:- Schedule Management: Schedule shifts effectively to maintain optimal staffing levels and meet operational requirements.
- Team Leadership: Motivate and support team members to deliver exceptional customer service and achieve sales targets.
- Store Operations: Oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and inventory management.
- Compliance: Ensure compliance with health and safety regulations and food hygiene standards at all times.
- Quality Control: Monitor product quality and freshness, and address any issues promptly.
- Customer Service: Lead by example in delivering excellent customer service, handling customer inquiries and resolving complaints efficiently.
- Customer Experience: Implement strategies to enhance the customer experience and build customer loyalty.
- Sales Performance: Drive sales by implementing effective marketing and promotional initiatives.
- Performance Analysis: Monitor sales performance and analyze data to identify trends and opportunities for improvement.
- Financial Management: Work towards achieving revenue targets and maximizing profitability.
- Expense Management: Manage shop expenses and budgets effectively to ensure financial targets are met.
- Cost Control: Monitor and control costs, including labor costs, wastage, and overheads.
- Education: High school diploma or equivalent qualification required.
- Additional Education: Additional education or certification in hospitality management or a related field is advantageous.
- Experience: Proven experience in a similar role within the fast food industry, with a track record of successful team management and operational oversight.
- Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
- Customer Service Skills: A passion for delivering excellent customer service and a commitment to exceeding customer expectations.
- Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
- Problem-Solving Skills: Strong problem-solving skills and the ability to make sound decisions under pressure.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the business.
- Food Safety Knowledge: Understanding of food safety and hygiene regulations.
- Inventory Management: Familiarity with inventory management systems and basic financial concepts.
- Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers, staff, and management.
Job Types: Full-time, Fixed term contract
Pay: £35,000.00-£40,000.00 per year
Additional Pay and Benefits:- Bonus Scheme: Bonus scheme
- Commission Pay: Commission pay
- Performance Bonus: Performance bonus
- Additional Leave: Additional leave
- Company Pension: Company pension
- Employee Discount: Employee discount
- Free Parking: Free parking
- On-Site Parking: On-site parking
- Referral Programme: Referral programme
- Sick Pay: Sick pay
- Flexitime: Flexitime
- Diploma of Higher Education: Diploma of Higher Education (preferred)
- Shop Management Experience: Shop Management: 1 year (preferred)
Work Location: In person
Language: en-US
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