People Services Team Leader
4 weeks ago
We are seeking an experienced HR Operations Manager to lead our People Services team. As a key member of our HR team, you will be responsible for managing our HR Operations & Onboarding Administration team on a day-to-day basis, ensuring they are supported to deliver all key work activities in line with SLA's and business requirements.
This is a key role in bringing together all the elements of transactional activities within People Services to provide a high quality, efficient and responsive service across the business, delivering a great experience for our customers and a supportive environment for our teams.
Main Responsibilities- Assessing daily workload with the team and resourcing appropriately, ensuring delivery of work to agreed plans and to timescales.
- Overseeing the main HR inbox to ensure SLA's are met and urgent queries are prioritised
- Providing cover across all administrative activities within the team in times of annual leave and increase workload.
- Working with the HR Operations Manager to implement and resource HR initiatives to support the wider business.
- Provide HR Operations Manager insight into any trends and common queries received into the team.
- Motivation, development, and management of the team on a day-to-day basis, conducting monthly 1-2-1's and providing coaching and support when required.
- Providing the team with support on a wide range of administrative duties across Onboarding and HR Operations acting as point of escalation for any queries
- An experienced supervisor who enjoys leading and supporting others.
- Adept at managing and prioritising workloads effectively.
- Embrace a positive, collaborative management style, promoting teamwork to achieve shared goals.
- Driven to provide excellence customer service.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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