People Services Team Leader

6 days ago

Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking an experienced HR Operations Manager to lead our People Services team. As a key member of our HR team, you will be responsible for managing our HR Operations & Onboarding Administration team on a day-to-day basis, ensuring they are supported to deliver all key work activities in line with SLA's and business requirements.

This is a key role in bringing together all the elements of transactional activities within People Services to provide a high quality, efficient and responsive service across the business, delivering a great experience for our customers and a supportive environment for our teams.

Main Responsibilities
  • Assessing daily workload with the team and resourcing appropriately, ensuring delivery of work to agreed plans and to timescales.
  • Overseeing the main HR inbox to ensure SLA's are met and urgent queries are prioritised
  • Providing cover across all administrative activities within the team in times of annual leave and increase workload.
  • Working with the HR Operations Manager to implement and resource HR initiatives to support the wider business.
  • Provide HR Operations Manager insight into any trends and common queries received into the team.
  • Motivation, development, and management of the team on a day-to-day basis, conducting monthly 1-2-1's and providing coaching and support when required.
  • Providing the team with support on a wide range of administrative duties across Onboarding and HR Operations acting as point of escalation for any queries
Requirements
  • An experienced supervisor who enjoys leading and supporting others.
  • Adept at managing and prioritising workloads effectively.
  • Embrace a positive, collaborative management style, promoting teamwork to achieve shared goals.
  • Driven to provide excellence customer service.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

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