People Services Team Lead

4 weeks ago


Swindon, Swindon, United Kingdom FirstGroup Full time

About the role

As a key member of our People Services team, you will be responsible for overseeing the day-to-day operations of our HR Operations & Onboarding Administration team. This includes managing workloads, ensuring delivery of key activities to agreed timescales, and providing support to the team on a wide range of administrative duties.

Key responsibilities will include:

  • Managing the team's workload to ensure timely delivery of tasks and projects
  • Providing day-to-day support to the team on administrative duties
  • Working with the HR Operations Manager to implement HR initiatives and support the wider business
  • Motivating and developing the team on a daily basis, conducting regular 1-2-1s and providing coaching and support as needed

Requirements for the role

You will need to be an experienced supervisor with a proven track record of leading and supporting others. You should be adept at managing and prioritizing workloads effectively and have excellent customer service and communication skills.

A minimum of experience of managing a large team in an office environment is required, as well as proficiency in MS packages and experience of working in a HR shared service environment.

Working pattern

37 hours per week (Monday – Friday)

HR People Services are based in Milford House, Swindon. There is currently some opportunity to work from home or other locations on our network.

The benefits

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences and maintain a zero-tolerance approach to prejudice. We celebrate diversity of thought and progressive ways of working, and we support flexible working options where possible.



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