Global VP of Client Support

17 hours ago


London, Greater London, United Kingdom Kyriba Full time

About the Role:

Kyriba is seeking a seasoned leader to drive the success of its global client support organization. As the Global VP of Client Support, you will be responsible for developing and executing a strategic plan to deliver exceptional client experiences and outcomes.

Key Responsibilities:

  • Develop and execute a comprehensive support strategy, including process improvements and team development.
  • Lead a global team of support professionals, fostering a culture of high performance and continuous improvement.
  • Collaborate with cross-functional teams to drive business outcomes and improve client satisfaction.
  • Implement and mature a suite of support KPIs and objectives, ensuring alignment with business goals.
  • Partner with Finance to refine support financial reporting metrics and develop comprehensive reporting packages.

Requirements:

  • Proven experience in leading and scaling a global support organization, including building near-shore and off-shore teams.
  • Demonstrated expertise in supporting a SaaS delivery model.
  • Technical knowledge of security protocols related to SOC accreditation, production, test, and sandbox systems, file management structures, and technologies.
  • Experience with bank and/or financial institution technologies.
  • Over 10 years of experience in managing software applications through large-scale growth and change, including development/engineering/support groups.

Why Kyriba:

Kyriba is committed to delivering exceptional client experiences and outcomes. As the Global VP of Client Support, you will have the opportunity to shape and lead a world-class support organization that makes a significant impact on our clients and the company's success.



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