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Customer Service Ambassador

1 month ago


Nottingham, Nottingham, United Kingdom Cosy Club Full time
Customer Service Role Overview

In this customer-facing role, you will be the primary point of contact for guests, ensuring a welcoming and enjoyable experience. As a Customer Service Ambassador, you will work closely with our team to provide exceptional service and exceed guest expectations.

Compensation

The estimated hourly rate for this position is £11-£12 per hour, in addition to tips and benefits. This competitive compensation package reflects the high level of skill and expertise required for this role.

Job Description

We are seeking an individual with excellent communication skills and a passion for delivering outstanding customer service. In this role, you will:

  1. Welcoming guests and providing information on our menu and services
  2. Facilitating reservations and managing seating arrangements
  3. Ensuring that guests have a seamless dining experience from start to finish
Requirements

To succeed in this role, you will need:

  • A first-rate personality and natural ability to connect with people
  • Previous experience working in a busy bar or restaurant environment, preferably with knowledge of reservations and hosting management
Benefits

We offer a range of benefits to support your well-being and career development, including:

  1. A competitive hourly rate with tips
  2. Meals on every shift and paid breaks
  3. Mystery Diner bonus (extra 50p p/h worked that week)
  4. Power over your pay with Wagestream
  5. Unlimited 50% off staff discount across both Cosy Club and Lounge