Area Cleaning Manager

3 days ago

Kettering, Northamptonshire, United Kingdom Lawrence Cleaning Services Full time
Cleaning Services Operations Manager - Kettering/Corby

About the Role:

We are seeking an experienced and highly motivated individual to join our team as a Cleaning Services Operations Manager in the Kettering/Corby area. As a key member of our operations team, you will be responsible for managing a portfolio of cleaning contracts and ensuring the delivery of high-quality services to our clients.

Main Responsibilities:

  • Contract/Site Management: Manage a varied portfolio of around 36 accounts, ensuring the service delivery specification is implemented and adhered to.
  • Regular client liaison: Plan and implement an auditing programme to monitor standards and client satisfaction in all contracts.
  • Client queries and complaints: Ensure all client queries and complaints are dealt with in a timely and effective manner.
  • Financial performance: Ensure the financial performance of each contract is being controlled to the budgeted requirements.
  • Team management: Manage and mentor the support team within your area, ensuring adequate supplies are onsite and recruiting, inducting, and training new staff.
  • Performance management: Monitor and review the performance of staff, effectively communicating the company's required standards to staff.
  • Health and safety: Ensure that all management and control systems are adhered to, and that the company is complying with HR, and quality, environmental and health and safety standards.

Requirements:

  • Proven track record in cleaning contract management.
  • Proven track record of staff management.
  • Experience of managing multiple accounts.
  • Excellent customer service, communication, and listening skills.
  • Strong people management skills.
  • Exceptional planning and organisational skills.
  • An excellent understanding of H&S requirements.
  • The ability to work within agreed budgets.
  • Lots of initiative and positive attitude.
  • Be a skilled Administrator.
  • Ability to handle objections and think on your feet.
  • Results-driven with a strong work ethic and proactive approach.
  • Excellent rapport-building skills with a confident and outgoing personality.
  • A good working IT knowledge.
  • Be able to work rotating shifts.

What We Offer:

  • Competitive salary: £26,750 per annum.
  • Pool Car, Fuel Card, Phone, Laptop, Bonus Scheme after 3 Months Service.

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