Technical Support Representative

2 weeks ago


Manchester, United Kingdom IKO Waterproofing and Insulation EU Full time

We are seeking a highly skilled Technical Support Representative to join our IT Service Desk team at IKO Waterproofing and Insulation EU.

Key Responsibilities:

  • Provide excellent customer service to our global customers via phone, email, and chat.
  • Respond to IT support requests, troubleshoot technical issues, and resolve problems efficiently.
  • Work collaboratively with our IT team to identify trends and implement process improvements.

Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • ~2+ years of Level 1 IT support experience (Level 2 experience is a plus).
  • Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
  • Excellent communication and problem-solving skills.

Salary: $70,000 - $90,000 per annum



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