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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
Job Type: Full-Time, Permanent
Location: Remote (100% Office Based)
Job Overview:
We are seeking an experienced IT Support Specialist to join our team at AWD online. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring seamless operation of IT environments.
Key Responsibilities:
- Technical Support: Provide technical support to clients via phone, email, and remote desktop sessions.
- Troubleshooting: Troubleshoot and resolve technical issues related to Windows Server, Desktop/Workstation software applications, and networking technologies.
- Desktop/Workstation Support: Install, configure, and support Microsoft Windows Desktop Operating Systems, ensuring optimal performance and user satisfaction.
- Network Support: Configure and support wireless networks and related technologies, troubleshoot connectivity issues, and ensure network security.
- Microsoft Office/365 Support: Assist with the installation, configuration, and support of Microsoft Office/365 applications.
- Incident Management: Effectively manage and resolve technical issues reported by clients, escalating where necessary.
- Documentation: Maintain accurate and up-to-date documentation of systems, processes, and incidents.
- Customer Service: Provide excellent customer service, ensuring all client interactions are professional, clear, and supportive.
Requirements:
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring, and administering, including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies.
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co-operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem-solving coupled with common sense.
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits:
- A competitive salary.
- 25 days holiday plus Bank Holidays.
- Healthcare after passing probation.
- Perkbox benefits and rewards after passing probation.
- Development and training.
- Company pension.
- Company-funded social events.
