IT Support Specialist

3 weeks ago

Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time
Job Title: IT Support Specialist I

Join Charles River Community Health as an IT Support Specialist I and be part of a team that delivers comprehensive, integrated, and equitable primary healthcare to individuals and families.

About the Role

We are seeking a highly skilled and motivated IT Support Specialist I to provide technical support to end-users, respond to help requests, and troubleshoot technical issues. The successful candidate will have a strong background in IT hardware and software deployment, installations, and maintenance.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and ticketing system
  • Diagnose and resolve level one technical issues, escalating complex issues to senior technicians as needed
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Conduct configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, copiers, and printers
  • Install, configure, and document various software packages upon end-user request
  • Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning
  • Uphold workstation security through routine patch management, antivirus updates, and performance tuning
  • Perform remote support for computing equipment and peripherals, including wireless and mobile devices
  • Assist internal customers by providing audio/video conference support for presentations and meetings
  • Administer support for Microsoft Outlook 2016 within an Office365 cloud-based architecture
  • Assist in the training and orientation of new staff in the use of hardware and software
  • Act as a liaison between end-user and EHR Analyst for software/hardware related issues
  • Perform fixes on remote computing equipment, peripherals, wireless, and cell devices
  • Develop and maintain comprehensive documentation concerning support services
Requirements
  • Minimum 2 years experience in IT hardware and software support, including operating system support and equipment support
  • Minimum 2 years experience with Microsoft Active Directory and related technologies, including DNS, DHCP, and GPO
  • Minimum 2 years experience in server support in a Windows environment, preferably in the healthcare industry
  • Minimum 1 year experience with Solarwinds Servicedesk or other industry helpdesk software, application support with MS Office 2016 and later, and Adobe products
  • Generalist knowledge in various IT areas, such as networking, desktop support, and security
  • Experience working in secure environments and supporting remote security tools
  • Working technical knowledge of current network protocols, operating systems, and standards, including wireless networking protocols
  • Working knowledge of Avaya phone systems
What We Offer

Charles River Community Health offers a comprehensive benefits package, including medical, vision, and dental insurance, short and long-term disability, and life insurance. We also offer generous paid time off, flexible spending account, employee assistance program, tickets at work, health reimbursement arrangement, and travel reimbursement.

We are committed to providing a supportive and inclusive work environment that fosters professional growth and development. If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, we encourage you to apply for this exciting opportunity.

  • Administrative Support Specialist

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited is an exciting opportunity to join a dynamic team in the healthcare sector. As an Administration Assistant, you will play a vital part in supporting the company's growth and expansion.Key duties include:Dealing with inbound queriesResponding to customer emails/ticketsData entry, updating customer records...

  • Administrative Support Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized Administrative Assistant to join their team on a full-time basis. As a key member of the team, you will be responsible for providing exceptional support to the healthcare business, ensuring seamless communication with patients, and maintaining accurate records.Key...

  • Administrative Support Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized Administrative Assistant to join their team on a full-time basis. As a key member of the team, you will be responsible for providing exceptional support to the healthcare business, ensuring seamless communication with patients, and maintaining accurate records.Key...

  • Clinical Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Specialist Rescue Group Full time

    Job Title: Health SpecialistAs a key member of our Global Health Response Team, you will be responsible for providing medical services and aeromedical support to individuals in need. This role requires a high level of expertise in emergency medicine, anaesthetics, or intensive care, as well as strong communication and teamwork skills.Provide medical services...

  • Clinical Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Specialist Rescue Group Full time

    Job Title: Health SpecialistAs a key member of our Global Health Response Team, you will be responsible for providing medical services and aeromedical support to individuals in need. This role requires a high level of expertise in emergency medicine, anaesthetics, or intensive care, as well as strong communication and teamwork skills.Provide medical services...

  • Emergency Medicine Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Specialist Rescue Group Full time

    Job Title: Health SpecialistAs a key member of our Global Health Response Team, you will be responsible for providing medical services and aeromedical support to individuals in need. This role requires a strong understanding of medical protocols and procedures, as well as the ability to work closely with our team of security specialists to coordinate medical...

  • Emergency Medicine Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Specialist Rescue Group Full time

    Job Title: Health SpecialistAs a key member of our Global Health Response Team, you will be responsible for providing medical services and aeromedical support to individuals in need. This role requires a strong understanding of medical protocols and procedures, as well as the ability to work closely with our team of security specialists to coordinate medical...

  • IT Support Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time

    Job Title: IT Support Specialist ICharles River Community Health is seeking a highly skilled and motivated IT Support Specialist I to join our team. As an IT Support Specialist I, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and maintaining the integrity of our IT infrastructure.Key...

  • IT Support Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time

    Job Title: IT Support Specialist ICharles River Community Health is seeking a highly skilled and motivated IT Support Specialist I to join our team. As an IT Support Specialist I, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and maintaining the integrity of our IT infrastructure.Key...

  • Case Support Officer

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new role at Hays Specialist Recruitment Limited is for a Case Support Administrator to join the team on a 12-month fixed term contract. This hybrid working arrangement offers 6 days a month in the office.Key Responsibilities:Supporting the legal and case management teams with tribunal, crown, county and magistrates courtsProviding administration support...

  • Customer Support Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...

  • Head of Food Technology Specialist

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Head of Food Technology SpecialistAbout the Role:We are seeking a highly skilled and experienced Food Technology specialist to join our team as a Head of Food Technology Specialist. The successful candidate will be responsible for managing the Food Technology department and teaching at KS3 & KS4 level.About the School:Our school is a vibrant...

  • Customer Support Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Support Administrator OpportunityYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This role offers a supportive environment, full technical training, and a hybrid schedule with 6 days/month in the office.About the RoleAs the first point of contact for...

  • IT Support Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time

    Job Title: IT Support Specialist IAt Charles River Community Health, we are seeking a highly skilled and motivated IT Support Specialist I to join our team. As an IT Support Specialist I, you will play a critical role in providing technical support to our end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT...

  • Head of Food Technology Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays Specialist Recruitment Limited is seeking a highly skilled and experienced Food Technology teacher to join their team on a long-term or permanent basis at a reputable school in the Brighton & Hove area. The successful candidate will be responsible for managing the Food Technology department and teaching at Key Stages 3 and 4. The school offers excellent...

  • Food Technology Specialist

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Hays Specialist Recruitment Limited is seeking a qualified Food Technology Teacher to work in schools across East Sussex and surrounding areas.This role is ideal for a strong, resilient teacher who can work in welcoming and supportive environments, helping students and teachers grow and achieve their best.To succeed in this role, you will need:Qualified...

  • Technical Support Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom careers4a - Jobboard Full time

    Technical Support Specialist Job Summary:As a Technical Support Specialist, you will work onsite supporting Windows 10/11 machines, including part replacement and laptops/desktops. A good understanding of laptop internals is essential. You will also provide mobile device support.Key Responsibilities:Software and hardware support on laptops and desktopsMobile...

  • IT Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time

    Job Title: IT Support Specialist IJoin Charles River Community Health as an IT Support Specialist I and be part of a team that delivers comprehensive, integrated, and equitable primary healthcare to individuals and families.About the RoleWe are seeking a highly skilled and motivated IT Support Specialist I to provide technical support to end-users, respond...

  • IT Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Charles River Community Health Full time

    Job Title: IT Support Specialist IJoin Charles River Community Health as an IT Support Specialist I and be part of a team that delivers comprehensive, integrated, and equitable primary healthcare to individuals and families.About the RoleWe are seeking a highly skilled and motivated IT Support Specialist I to provide technical support to end-users, respond...