Service Excellence Specialist
2 months ago
At beBee Professionals, we are looking for a Service Excellence Specialist to deliver exceptional customer experiences in Brighton, United Kingdom. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities:
- Handle customer calls, emails, and chat queries with professionalism and efficiency.
- Provide accurate information about our products and services.
- Resolve customer issues promptly and escalate when necessary.
- Process customer orders and manage account information.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
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