Service Excellence Specialist

1 month ago


Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

At beBee Professionals, we are looking for a Service Excellence Specialist to deliver exceptional customer experiences in Brighton, United Kingdom. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities:

  • Handle customer calls, emails, and chat queries with professionalism and efficiency.
  • Provide accurate information about our products and services.
  • Resolve customer issues promptly and escalate when necessary.
  • Process customer orders and manage account information.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.


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