Service Excellence Coordinator
3 days ago
We are seeking a highly motivated and experienced Service Excellence Coordinator to join our team at Holiday Inn Leeds Garforth.
About the RoleThis is an exciting opportunity for a skilled and dedicated individual to play a key role in delivering exceptional guest experiences. The successful candidate will have a proven track record of success in a similar role, excellent customer service skills, and be able to work effectively in a fast-paced environment.
Responsibilities- Coordinate and implement initiatives to drive service excellence, resulting in improved guest satisfaction scores.
- Develop and maintain strong relationships with colleagues and stakeholders, ensuring seamless communication and collaboration.
- Monitor and report on key performance indicators, providing valuable insights to inform business decisions.
The salary for this role is £22,000 - £26,000 per annum, depending on experience.
Requirements- A minimum of 1 year's experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including nights and weekends.
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