Service Excellence Coordinator

3 days ago


Brighton, Brighton and Hove, United Kingdom Holiday Inn Leeds Garforth Full time

We are seeking a highly motivated and experienced Service Excellence Coordinator to join our team at Holiday Inn Leeds Garforth.

About the Role

This is an exciting opportunity for a skilled and dedicated individual to play a key role in delivering exceptional guest experiences. The successful candidate will have a proven track record of success in a similar role, excellent customer service skills, and be able to work effectively in a fast-paced environment.

Responsibilities
  • Coordinate and implement initiatives to drive service excellence, resulting in improved guest satisfaction scores.
  • Develop and maintain strong relationships with colleagues and stakeholders, ensuring seamless communication and collaboration.
  • Monitor and report on key performance indicators, providing valuable insights to inform business decisions.

The salary for this role is £22,000 - £26,000 per annum, depending on experience.

Requirements
  • A minimum of 1 year's experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including nights and weekends.


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