Service Manager
4 weeks ago
About Us
D.M Limited is a family-owned business with over 60 years of experience in the automotive industry. We have grown to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our business philosophy is built on the values of Fit, Fun, Family, and Fearless, which guide our recruitment and training practices.
We are committed to recruiting individuals who share our values and are passionate about delivering exceptional customer service. As a Service Manager at D.M Limited, you will be responsible for leading a team of experienced technicians, advisors, and valetors to provide top-notch service to our customers.
Key Responsibilities
- Lead a team of up to 18 service professionals to achieve exceptional customer satisfaction and service quality.
- Monitor and work towards monthly, quarterly, and annual targets to maximize profitability.
- Market and sell service plans and warranties to customers.
- Hold regular reviews with team members to discuss performance, provide feedback, and set goals.
What We Offer
- A competitive salary with an OTE of up to £45,000.
- 22 days annual leave, increasing with length of service.
- Preferential rates for servicing and repairs on your family and friend's cars.
- A workplace pension scheme.
About You
We are looking for an experienced customer-focused Service Manager with a strong technical understanding and current or recent experience at management level within the retail motor industry. You must be able to demonstrate excellent people management and communication skills, with a focus on delivering exceptional customer service.
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