Service Manager
4 weeks ago
Overview
Leeds Ford is seeking a highly motivated and experienced Service Manager to lead our team. As a Service Manager, you will be responsible for ensuring a consistently high level of performance in our Service department, managing a team of 24 Service Advisors and Technicians, and developing long-lasting relationships with our customers.
Responsibilities
- Provide guidance, training, and appraisals to the Service team to encourage a forward-thinking attitude and help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall, and implement plans to improve performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
About us
Lookers is proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people so we offer an industry-leading benefits package.
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