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Technical Service Manager

2 weeks ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

Job Description:

The role of the Technical Service Manager is to oversee the provision of critical services to internal colleagues, clients, and customers. This includes managing a small team of technicians and third parties to provide help desk, desk-side support, incident management, and service restoration activities.

The position requires a proactive and innovative approach to drive business growth and improve services. The successful candidate will be able to identify process changes, methodologies, skills, and tools to enhance team performance.

Key Responsibilities:

  • Strategic Planning: Develop and implement strategic plans to drive business growth and improve services
  • Leadership: Manage and develop team members to achieve high performance standards
  • Service Delivery: Coordinate the provision of services to meet customer needs and expectations

Required Skills and Qualifications:

  • Proven track record in managing teams and delivering results-driven services
  • Strong leadership and communication skills
  • Ability to analyze problems and implement solutions

Estimated Salary: £60,000 - £80,000 per annum, depending on experience and qualifications.