Technical Operations Manager
3 days ago
Are you a results-driven professional looking to make a significant impact in a reputable engineering organisation? Do you have a passion for operational excellence and leadership? We are excited to partner with a highly respected company to find an exceptional Service Delivery Manager to lead their Service & Maintenance operations.
The successful candidate will have a strong background in operations management, preferably within service-led industries such as engineering or facilities management. A solid technical foundation, ideally in mechanical engineering, is also essential, along with the ability to communicate complex ideas effectively.
Role Overview:
- Salary: £70,000 - £75,000 per annum
- Car Allowance: £7,000 per annum
- Benefits:
- Company Pension Scheme
- Private Healthcare Scheme
- Death in Service Coverage
Key Responsibilities:
Operational Performance:
- Develop and implement strategies to drive operational efficiency and reduce costs.
- Ensure high-quality project delivery and continuous improvement.
- Drive renewal of Service & Maintenance Agreements (SMA) and enhance account management practices.
- Promote adherence to ISO 9001 standards and leverage digital tools to enhance performance.
Financial Stewardship:
- Manage operational budgets to maintain profitability.
- Collaborate with finance teams to develop and refine financial reports and identify areas for improvement.
Team Leadership and Development:
- Lead and inspire the Service Delivery team.
- Enhance team performance through recruitment, training, coaching, and succession planning.
- Oversight of HR functions, including onboarding, training, and employment regulation compliance.
About You:
- Proven experience in operations management within service-led industries.
- A solid technical background, ideally in mechanical engineering.
- Strong financial acumen, including experience managing budgets and profitability.
- Exceptional organisational, time management, and communication skills.
Your Future:
We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.
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