IT Support Specialist

1 week ago


Newtown, Powys, United Kingdom Syntax Consultancy Limited Full time

IT Support Opportunity

**About the Role**

We are seeking a skilled IT Support Technician to join our team at Syntax Consultancy Limited. As a key member of our IT services business, you will provide technical support for Windows / Microsoft technical environments, logging calls, trouble-shooting, diagnosis, and IT problem resolution to 1st line level.

**Key Responsibilities**

* Provide remote IT support for end-users, escalating calls where necessary and managing IT incidents within agreed SLAs.
* Work with a range of tech environments, including Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, and Azure AD.

**What We Offer**

* Competitive salary of £24,000 - £28,000 (DOE)
* Hybrid remote working arrangement with 2 days/week working from home
* 25 days holiday (plus bank holidays) and pension scheme
* Private healthcare and gym membership
* Free parking and enhanced maternity/paternity leave

**Requirements**

* Previous IT Service Desk and Helpdesk experience is strongly preferred
* Strong technical skills and ability to work with a range of tech environments

**About Us**

We are a growing IT services business with a strong focus on delivering high-quality support to our clients. We offer a dynamic and supportive work environment, with opportunities for professional development and growth.



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