Domestic Appliance Repair Specialist

2 weeks ago

Watford, Hertfordshire, United Kingdom Pacifica Full time

About Pacifica

Pacifica is a leading provider of outsourced support and repair services for domestic appliances. With a team of over 250 fully qualified engineers, we repair over 350,000 appliances every year, striving for a sustainable future as a Carbon Neutral Company.

Our Purpose

We exist to keep households running while protecting the environment.

Our Vision

We are proud to care for our customers' appliances for a more sustainable world.

About the Role

As an experienced field-based domestic appliance engineer, you will be provided with the tools to succeed. Our field community of employed engineers share best practices and work together to deliver service excellence for every customer. You will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams.

Key Responsibilities

  • Diagnose and resolve issues with domestic appliances
  • Work collaboratively with our teams to deliver a first-class service to our customers
  • Communicate effectively with customers and colleagues
  • Have a can-do attitude, enthusiasm for problem-solving, and the passion to repair appliances first time

Requirements

  • Minimum of 2 years' experience in the white goods repair sector
  • Up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers

What We Offer

  • Competitive salary with quarterly wage increases based on performance
  • Bonus scheme available to increase earnings
  • Pre-planned routes and drive time included
  • Intime daily parts delivery to a designated parts collection point

Additional Benefits

  • Company van, including air-conditioning, electric windows, and car play
  • Company Pension scheme
  • Private Van use (optional, subject to HMRC Tax rules)
  • Up to 33 days annual holiday allowance, including 8 bank holidays

Why Join Us?

We are a company powered by our people, and we recognize the value they bring. We consistently improve and invest in specialized training, equipment, and software to ensure our engineers have the tools they need to succeed.

Manufacturers We Work With

We work with a selection of the world's leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense, and Lamona.

Important

You will need to hold a full UK Driving Licence with no more than 6 points.

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