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Security Operations Specialist
2 months ago
About the Role
Johnson Controls International is seeking a highly skilled Security Operations Specialist to join our team. As a CCTV Monitoring Analyst, you will play a critical role in ensuring the safety and security of our customers' premises.
Key Responsibilities
- Monitor and analyze CCTV images received from customers' premises to identify potential security threats.
- Respond to alarm notifications and take appropriate action to mitigate risks.
- Provide exceptional customer service to internal and external customers, resolving issues in a timely and professional manner.
- Maintain accurate records of all events and incidents, ensuring compliance with company policies and procedures.
- Collaborate with colleagues to ensure seamless communication and effective incident management.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High levels of concentration and attention to detail.
- Customer-focused with a proactive, can-do attitude.
- Ability to work a shift pattern of two 12-hour days, two 12-hour nights, and four days off.
What We Offer
- Paid annual leave and comprehensive benefits package.
- Extensive product and on-the-job training opportunities.
- Encouraging and collaborative team environment.
- Career development through various career ladders.
- Dedication to safety through our Zero Harm policy.
Preferred Qualifications
- SIA CCTV license.
- Some knowledge of IT desirable but not essential.
- Industry experience.
Language
en-US
