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Client Success Manager

1 month ago


Woking, Surrey, United Kingdom FE fundinfo Full time
Unlock Customer Potential

As a Client Success Manager at FE fundinfo, you will be the vital link between our products and the customer's goals. Your role is to ensure they receive maximum value from our services. You will focus on customer loyalty and building close long-term relationships. This is a hybrid role, with 1 day per week in the office.

Key Responsibilities:
  • Focusing on customer loyalty and building close long-term relationships.
  • Monitoring customer engagement to ensure they consistently use our products and services and derive the most value.

Requirements:
  • Solid customer success experience within the finance industry.
  • Strong relationship-building skills.

About FE fundinfo:
FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe, and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

What We Offer:
  • Flexible hours and hybrid work options, allowing you to achieve a work-life balance.
  • Opportunities for learning and development through team events and professional growth initiatives.
  • 25 days of annual leave with the option to buy an extra 5 days each year.
  • Enhanced paternity, maternity, and shared parental leave.
  • A pension scheme to secure your future.
  • Comprehensive health coverage to keep you and your family protected.
  • Discounted gym memberships to stay fit.
  • The Bike to Work scheme for eco-friendly commuting.
  • Eye care and flu jab services to keep your eyes sharp.