Customs Support Specialist

3 weeks ago


Southampton, United Kingdom CNS - Community Network Services Full time
About the Role

This role involves providing customer support for customs-related queries and issues.

Key Responsibilities
  1. Provide first and second-line support for customs-related incidents and requests.
  2. Perform diagnostics and resolve issues related to customer networking and communications.
  3. Liaise with regulatory authorities, terminal operators, shipping lines, and other stakeholders to ensure smooth freight movement.
  4. Perform new customer installations, upgrades, and configuration changes to enhance the customer experience.
  5. Escalate complex incidents requiring third-line support to ensure timely resolution.
  6. Provide excellent customer service through professional and consistent support.
  7. Maintain accurate customer configuration and service provision records.
  8. Develop knowledge and expertise in CNS's applications.

Requirements

  • At least 3-5 years of customer service experience, preferably in transport, logistics, or maritime sectors.
  • 2 years of customs experience is essential.
  • Previous experience with CNS or other CSPs is desirable.
  • ITIL Foundation certificate is preferred.
  • Knowledge of maritime and airfreight imports & exports, ERTS, CHIEF/CDS, and EDI Messaging is required.
  • Proficiency in speaking other languages, particularly Dutch, to communicate with a diverse client base.
  • Excellent communication skills, both verbal and written.
  • Ability to work as a team and individually.

Eligibility Criteria

  • Eligibility to work in the UK.
  • Ability to travel to other ports when necessary.
  • No unspent criminal convictions.

About DP World

DP World is a leading global trade enabler, pushing trade forward through its integrated portfolio of container terminals, economic zones, and logistics.

We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere.



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