Senior IT Support Specialist

6 days ago


Southampton, Southampton, United Kingdom Nextech Group Ltd Full time

Job Title: Senior IT Support Specialist

Location: Hybrid with office and remote work options.

Salary: £35,000.

Job Description:

We are seeking a Senior IT Support Specialist to join our team at Nextech Group Ltd. This role will involve providing technical and service support to customers, managing and maintaining services per SLAs. As a Senior IT Support Specialist, you will handle reactive and proactive support, responding to incidents and requests, aiming to resolve them within customer SLAs.

Key Responsibilities:

  1. Provide Level 2 support through ticket escalations and calls.
  2. Own and manage faults methodically.
  3. Log, categorise, and prioritise tickets correctly.
  4. Escalate incidents or requests as needed.
  5. Deliver excellent customer service within SLAs and business KPIs.
  6. Seek to improve managed services, enhancing customer satisfaction and revenue.
  7. Assist with new managed services delivery.
  8. Collaborate with sales teams to identify solutions for customers.
  9. Stay updated on relevant technologies.
  10. Recommend departmental improvements.
  11. Provide on-site IT support as required.

Requirements:

  1. Minimum 2 years in a Level 2 technical role for an MSP or equivalent.
  2. Experience in high-availability environments with live systems.
  3. Proven customer-centric IT service delivery.
  4. Strong Microsoft product, networking, and mail flow troubleshooting knowledge.
  5. Advanced problem-solving and troubleshooting skills.
  6. Excellent customer service skills.
  7. Extensive experience with M365/O365 cloud services.


  • Southampton, Southampton, United Kingdom Connect IT Utility Services Full time

    Connect IT Utility Services Limited is a multi-utilities connection business that provides mains and service connections across the South of England. We offer a technologically advanced, dedicated, and comprehensive service, which makes doing business easier and more importantly reduces cost and time. Our highly qualified teams consistently deliver an...


  • Southampton, Southampton, United Kingdom Spectrum It Recruitment Limited Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team at Spectrum IT Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing technical support to external customers, resolving incidents, problems, and requests in a timely and efficient manner.Key...


  • Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full time £50,000 - £60,000

    Senior Network EngineerAre you a skilled Cisco networking professional looking for a challenging role? We have an exciting opportunity for a Senior Network Engineer to join our team in the UK.As a Senior Network Engineer, you will be responsible for designing and developing complex network solutions, performing cost analyses and vendor comparisons, and...


  • Southampton, Southampton, United Kingdom Verra Mobility Full time

    Job Title: Senior Client Support SpecialistVerra Mobility is seeking a highly skilled Senior Client Support Specialist to join our team. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide timely and...


  • Southampton, Southampton, United Kingdom Verra Mobility Full time

    Job Title: Senior Client Support SpecialistVerra Mobility is seeking a highly skilled Senior Client Support Specialist to join our team. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide timely and...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled Power Platform Developer to join our IT team. As a technical specialist, you will be responsible for untangling complex manual processes and producing automated solutions that drive business efficiency and improve customer satisfaction.You will work closely with stakeholders to identify their needs and build...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled Power Platform Developer to join our IT team. As a technical specialist, you will be responsible for untangling complex manual processes and producing automated solutions that drive business efficiency and improve customer satisfaction.You will work closely with stakeholders to identify their needs and build...


  • Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Job Title: Senior Technical Support Specialist We are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients. Key...


  • Southampton, Southampton, United Kingdom Hays Senior Finance Full time

    About the Role:We are seeking a skilled Mixed Tax Specialist to join our team in Southampton. As a trusted advisor to our clients, you will be responsible for providing expert tax advice and guidance to help them achieve their business goals.Responsibilities:Providing tax advice and guidance to clientsConducting tax planning and compliance reviewsLiaising...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled technical specialist to join our IT team in Southampton. As a Power Platform Automation Specialist, you will be responsible for identifying and automating complex manual processes, improving efficiency and reducing errors.About YouYou will have a strong background in the Power Platform space, with experience in...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled Power Platform Developer to join our IT team. As a technical specialist, you will be responsible for automating complex manual processes and producing innovative solutions. Your strong stakeholder management and customer service skills will enable you to effectively liaise with our core customers, identify their...


  • Southampton, Southampton, United Kingdom Specialist Sports Full time

    Product Development Opportunity at Specialist SportsSpecialist Sports Ltd is a leading sporting goods agency that offers innovative solutions to performance sports brands. As a Product Developer, you will play a critical role in driving the creation process of market-leading products.The successful candidate will lead the development process of Specialist...


  • Southampton, Southampton, United Kingdom Specialist Sports Full time

    Product Development Opportunity at Specialist SportsSpecialist Sports Ltd is a leading sporting goods agency that offers innovative solutions to performance sports brands. As a Product Developer, you will play a critical role in driving the creation process of market-leading products.The successful candidate will lead the development process of Specialist...


  • Southampton, Southampton, United Kingdom Hays Senior Finance Full time

    Your New ChallengeHays Senior Finance is seeking a qualified Fund Accountant to join their team. As a key member of the accounting team, you will be responsible for delivering high-quality financial services to clients.Key ResponsibilitiesWork closely with the jurisdictions accounting teams to provide exceptional client service.Assist with the management of...


  • Southampton, Southampton, United Kingdom Spectrum IT Recruitment Full time £70,000

    Software Development OpportunitiesSpectrum IT Recruitment is assisting a prominent company in setting up a new office in Southampton, and we are seeking a skilled Senior Software Developer to join their team.The company is embarking on a major platform upgrade, and as Senior Software Developer, you will be working with the latest technologies including...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled technical specialist to join our IT team and drive business process improvements across the organisation through automation.The successful candidate will be responsible for untangling complex manual processes and producing automated solutions, working closely with stakeholders to identify their needs and build...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a skilled Power Platform Developer to join our IT team. As a technical specialist, you will be responsible for automating complex manual processes and improving business efficiency.You will work closely with stakeholders to identify areas for improvement and develop solutions that meet their needs. Your strong stakeholder...


  • Southampton, Southampton, United Kingdom Specialist Sports Full time

    Specialist Sports Ltd is a leading sporting goods agency offering innovative solutions to performance sports brands. As a Product Development Specialist, you will play a critical role in driving the creation process of market-leading products.The successful candidate will lead the development process of Specialist Sports Creation business, responsible for...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a skilled technical specialist to join our IT team in Southampton. As a Power Platform Developer, you will be responsible for driving business process improvements across the organisation through automation.You will possess strong stakeholder management and customer service skills to liaise with our core customers, identify their...


  • Southampton, Southampton, United Kingdom IT Full time

    About the RoleWe are seeking a highly skilled Power Platform Developer to join our IT team. As a technical specialist, you will be responsible for automating complex manual processes and producing innovative solutions. Your strong stakeholder management and customer service skills will enable you to effectively liaise with our core customers, identify their...