Administrative Support Professional

2 weeks ago


Manchester, United Kingdom Clyde & Co Full time

Key Responsibilities

Client Relationship Management

  • Liaise with Practice Assistants to provide support to Client & Marketing for scheduling meetings, interviews, and training sessions.
  • Enter, maintain, and update Interaction - adding new prospects, clients, and contacts, activities, and business development information.
  • Ensure current knowledge of client-specific protocols and processes and build these into current practices.

Administrative Support

  • Manage files, ensuring documents are filed correctly and named in line with the business-wide naming convention and the correct folder structures are adopted.
  • Undertake file opening and closing procedures, ensuring compliance at all times.
  • Assist Practice Assistants in organizing internal and external events, seminars, and conferences.
  • Order promotional goods and ensure stock levels.
  • Make room and taxi bookings, organize hand deliveries, and courier requests.
  • Print, copy, and scan documents for document solutions.

Communication and Teamwork

  • Liaise with fellow team members on workload and ensure deadlines are consistently met.
  • Answer internal calls for other team members.
  • Liaise with and take direction from your Hub Leader, Practice Assistants, and Legal Support Assistants.

Financial and Processing

  • Assist with billing and expenses as required.
  • Manage priorities and workload to ensure deadlines are met and liaise with Hub Leader/Legal Support Managers where challenges arise.
  • Create and upload information to client data rooms, in line with instructions from fee earners, Practice Assistants, and Legal Support Assistants.
  • Produce court bundles, both paper and electronic copies, ensuring the master bundle is correctly prepared.
  • Check client and internal data for accuracy.
  • Ensure compliance with firm-wide/department policies and procedures.

Customer Service

  • Attend team meetings.
  • Liaise with fee earners, Hub Leaders, and Legal Support Managers to take instruction and liaise on work requirements.
  • Update service users on progress where appropriate.
  • Regularly offer assistance wherever possible.

Essential Skills and Experience

  • Effective communication and liaison skills with internal and external clients.
  • Good organizational skills and ability to manage own time effectively.
  • Conscientious and taking personal responsibility for own work and accountability for its delivery and quality.
  • Positive can-do attitude and ability to adapt to change.
  • Excellent attention to detail.
  • Customer/client service-focused.
  • Proactive, professional, and flexible approach to work.
  • Keen to develop over a period of time with a willingness and ability to learn.
  • Excellent team player, sharing team goals to provide excellent quality and efficiency of service.

Technical Skills

  • Relevant office-based administration experience.
  • Aptitude for administration management and processes, with experience of working with document management/case management systems.
  • Intermediate knowledge of Microsoft Office.

About Clyde & Co

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity.

Our Values

  • Work as one - We are a globally connected team of talented people who act with a firm-first mentality to achieve success.
  • Excel with clients - We aim high and challenge ourselves to deliver unique excellence for our clients.
  • Celebrate difference - We help each other to be at our best and believe our differences result in greater achievement.
  • Act boldly - We seek new opportunities, take action, and learn as we go, recognising that curiosity drives our development and contributes to growth.


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