Client Service Expert
2 weeks ago
At BNY, we're seeking a skilled Client Service Expert to join our Custody Client Operations team. As a leading global financial services company, we empower our employees to grow and succeed in a dynamic and inclusive work environment.
This role is located in Manchester, England, and offers a hybrid work arrangement. As a Client Service Expert, you'll be responsible for providing high-quality service to our clients, addressing their cash and FX-related operational and technical questions or issues, and ensuring requests are resolved efficiently.
Key Responsibilities:
- Acts as Client Service Expert in the cash and FX domain.
- Supports clients in addressing cash and FX-related operational and technical questions or issues and ensuring requests are resolved.
- Monitors client activity and client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
- Tracks information related to cash and FX-related client issues and needs to support business development efforts.
- Participates in internal activities and initiatives designed to improve the client experience.
Requirements
To be successful in this role, we're seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- 0-3 years of total work experience preferred. Experience in an operational area, preferably settlement or securities trade-related experience, and/or client services preferred.
Why BNY?
At BNY, our culture speaks for itself. We're proud to be recognized as one of the world's most admired companies, with a strong commitment to diversity, equity, and inclusion. Our employees enjoy a range of benefits and rewards, including competitive compensation, flexible work arrangements, and opportunities for growth and development.
Join us in our mission to make money work for the world.
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