Associate, Client Service I

1 month ago

Manchester, Greater Manchester, United Kingdom BNY Full time
Analyst, Client Service Expert - Cash and FX

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Analyst, Client Service Expert - Cash and FX to join our Custody Client Operations team. This role is located in Manchester, England, on a hybrid basis (3 days a week in office)

In this role, you'll make an impact in the following ways:
  • Acts as Client Service Expert in the cash and FX domain.
  • Supports clients in addressing cash and FX related operational and technical questions or issues and ensuring requests are resolved. Applies problem-solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.
  • Monitors client's activity and client's inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
  • Tracks information related to cash and FX-related client issues and needs to support business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience.
To be successful in this role, we're seeking the following:
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 0-3 years of total work experience preferred. Experience in an operational area, preferably settlement or securities trade related experience, and/or client services preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
  • Most Just Companies", Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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