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Assistant Aftercare Manager

2 months ago

Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and experienced Senior Coordinator to join our customer care team as an Assistant Aftercare Manager. This is an exciting opportunity to work with a leading volume housebuilder and contribute to the delivery of exceptional customer care.

Key Responsibilities
  • Coordinate the resolution of defects at handover and end of defects period, working closely with inspection teams.
  • Oversee the Developer Aftercare teams to ensure defects are fixed within agreed timeframes.
  • Reassign defects not resolved within expected timeframes.
  • Monitor ongoing repair work to ensure contract standards are met.
  • Arrange visits to review defects, poor workmanship, or concerns.
  • Work collaboratively with teams to find solutions to problems.
  • Keep track of sub-contractor performance and address recurring issues.
  • Manage final inspection process at end of defect liability period.
  • Report on aftercare issues to Aftercare Lead, including developer, inspector, and sub-contractor performance.
Requirements
  • Experience working for a volume housebuilder.
  • Strong understanding of complicated and latent defects.
  • Ability to work autonomously.
  • Strong knowledge of development and construction process.
  • Experience using defect tracking systems such as clixifix.
  • Friendly, professional, and approachable manner.
What We Offer
  • Up to £38k basic salary (dependent on experience).
  • Monday-Friday working hours.
  • Hybrid working hours with 1 day from home.
  • Free lunch on Wednesdays.
  • Pension contributions.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your CV for consideration.