Customer Support Manager

4 weeks ago


Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time
Aftercare Manager Job Description

We are seeking a dedicated Aftercare Manager to oversee our clients' post-sales customer support and ensure a smooth, positive experience for homeowners after they move in.

Key Responsibilities:

  • Manage homeowner inquiries and concerns in a timely and professional manner
  • Coordinate repairs and services with contractors and internal teams to ensure timely resolution of warranty claims and post-sale issues
  • Maintain strong relationships with homeowners to ensure high satisfaction and a smooth transition post-move-in
  • Oversee the aftercare process to ensure a seamless experience for homeowners

Qualifications:

  • Experience in customer service, project management, or home building
  • Strong communication and problem-solving skills
  • Ability to manage multiple tasks and deadlines
  • Knowledge of home construction and warranty processes is a plus

What We Offer:

  • Competitive salary up to £45k depending on experience
  • Flexible working from home policy
  • Private health care
  • Opportunities for career growth and professional development
  • A supportive work environment

If you have a passion for customer service and want to make a difference in homeowners' lives, we'd love to hear from you.



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