Patient Experience Coordinator
2 weeks ago
At Navigo Health and Social Care CIC, we are seeking a highly skilled Patient Experience Coordinator to join our Quality Assurance Team. As a key member of our team, you will play a vital role in supporting the administration of the Patient Advice and Liaison Service (PALS) function, handling complaints, and facilitating feedback from across the organisation.
Main Responsibilities- Support the PALS lead in handling complaints and managing them in accordance with local policies and the NHS complaints framework.
- Receive, log, and acknowledge complaints and concerns via telephone, email, letter, or feedback forms, ensuring they are accurately recorded within the database system.
- Listen to often distressed individuals, who have concerns regarding the service they have received, with compassion and integrity, ensuring all the details for follow-up investigation are captured.
- Provide support and guidance to the appointed complaints investigators in complaint investigation, responses ensuring that the complaint/concern is addressed fully within the agreed time frames.
- Develop opportunities for feedback to help us learn and improve our services.
- Excellent communication skills, with the ability to communicate across all levels of staff in differing media.
- Ability to work independently to deadlines and targets and also work as part of a wider team.
- Committed and enthusiastic with a flexible approach to working hours and post demands.
- Working knowledge of Microsoft applications, including Microsoft Word, Excel, PowerPoint, and Teams.
- Continuing professional development.
At Navigo Health and Social Care CIC, we are an award-winning social enterprise that provides mental health services to the NHS and beyond. We deliver services that we would be happy for our own family to use.
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Patient Flow Coordinator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Flow Coordinator to join our team at Northern Lincolnshire and Goole NHS Foundation Trust. As a key member of our patient services team, you will play a vital role in ensuring the smooth flow of patients through our healthcare system.Main ResponsibilitiesKey responsibilities of the role...
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Patient Flow Coordinator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Flow Coordinator to join our team at Northern Lincolnshire and Goole NHS Foundation Trust. As a key member of our patient services team, you will play a vital role in ensuring the smooth flow of patients through our healthcare system.Main ResponsibilitiesAs a Patient Flow Coordinator, you...
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Patient Services Team Coordinator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full timeAbout the RoleThe Patient Services Team Coordinator will play a vital role in ensuring the smooth operation of patient administration systems and processes within Northern Lincolnshire and Goole NHS Foundation Trust. This includes validating referrals, registering patients, and managing expedited patients. The successful candidate will also provide...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeRole SummaryNavigo Health and Social Care CIC is seeking a highly skilled and empathetic Patient Experience Facilitator to join their Quality Assurance Team. The successful candidate will be responsible for supporting the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleNavigo Health and Social Care CIC is seeking a highly motivated and organized individual to join our Quality Assurance Team as a Patient Experience Facilitator. In this role, you will play a vital part in supporting the administration of the Patient Advice and Liaison Service (PALS) function, ensuring that service users receive a high-quality...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleNavigo Health and Social Care CIC is seeking a highly motivated and organized individual to join our Quality Assurance Team as a Patient Experience Facilitator. In this role, you will play a crucial part in supporting the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Quality Assurance Team as a Complaints and Feedback Specialist. In this role, you will be responsible for supporting the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in accordance with...
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Patient Care Specialist
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Patient Care Specialist
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Patient Safety Intelligence Analyst
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Care Coordinator
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Compassionate Care Coordinator
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Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Director of Nursing and Patient Services to lead our nursing, midwifery, and AHP colleagues across the region. As a key member of our executive leadership team, you will be responsible for delivering safe, effective, and high-quality care in an environment of fast-paced change and...
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Offshore Aerospace Coordinator
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ECC Front Desk Coordinator
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Support Services Coordinator
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