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Collections Specialist
2 months ago
YouLend is a leading global embedded financing platform that empowers e-commerce sites, tech companies, and payment services providers to offer flexible financing products to their merchant base. Our AI-driven credit risk assessment solutions enable merchants and SMEs to receive fast, flexible, and affordable funding. With operations in 9+ geographies across the UK, EU, and the US, we are building the solutions that will power the future of financial services.
The RoleWe are seeking a highly skilled Collections Specialist to join our collections department. As a key member of our team, you will be responsible for promoting and sustaining a constructive, supportive, and professional working relationship with all customers and colleagues. You will work closely with our merchants to validate their circumstances and resolve issues with a positive outcome for both YouLend and the merchant.
Key Responsibilities- Provide exceptional service to resolve non/under-paying customers
- Manage high-value accounts in arrears across unique circumstances
- Handle inbound and outbound telephone calls, create bespoke content with high levels of care and accuracy
- Negotiate and implement positive solutions with merchants' circumstances in mind
- Work with various teams to understand and implement the most appropriate course of action for each account
- Collaborate with Team Leaders and Collections & Recoveries Management to review and develop recovery strategies
- Minimum 3 years' experience in Credit Control/Collections/Debt Recovery environment
- Strong understanding of insolvency and legal escalation within Collections & Recoveries
- Excellent communication skills, accuracy, and confidence
- Ability to manage complaint-related matters and foster a positive resolve
- Competitive salary: £36,000 + quarterly bonus based on performance
- Comprehensive benefits package, including stock options, private medical insurance, and enhanced maternity and paternity leave
- Modern and sophisticated office space in Central London
- Free gym and subsidised lunch
- Deliveroo allowance and monthly in-office masseuse
We champion diversity and equal opportunity employment practices. Our hiring decisions are based on qualifications, merit, and business requirements, free from any discrimination.
