Customer Service Director

4 days ago

New Milton, Hampshire, United Kingdom FirstPort (UK) Full time
Job Title: Customer Service Manager

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a key member of our customer service team, you will be responsible for leading a team of customer service specialists, ensuring exceptional customer service delivery, and driving continuous improvement in our customer service operations.

Key Responsibilities:

  • Lead a team of customer service specialists to deliver outstanding customer service and achieve high levels of customer satisfaction.
  • Develop and implement customer service strategies to improve customer experience and drive business growth.
  • Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer satisfaction.
  • Monitor and analyze customer feedback and metrics to inform customer service strategies and improve performance.
  • Provide coaching and development opportunities to customer service team members to enhance their skills and knowledge.
  • Ensure compliance with customer service standards, policies, and procedures.
  • Identify and implement process improvements to increase efficiency and reduce costs.
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.

Requirements:

  • Proven experience in customer service leadership, preferably in a property management or related industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and partners.
  • Ability to analyze data and metrics to inform customer service strategies and improve performance.
  • Strong problem-solving and decision-making skills, with the ability to resolve complex customer issues.
  • Knowledge of customer service standards, policies, and procedures.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About FirstPort (UK):

FirstPort (UK) is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We are committed to providing exceptional customer service and delivering high-quality property management services to our customers.

How to Apply:

To apply for this role, please submit your CV and a cover letter outlining your experience and qualifications. We look forward to hearing from you

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