Office Support Specialist

3 weeks ago


West Bromwich, Sandwell, United Kingdom AWD online Full time

AWD online is a well-established company based in the West Midlands, seeking an exceptional Office Support Specialist to join our team. This full-time, permanent role offers a competitive salary of £21 per hour, depending on experience.

About the Role

This is an exciting opportunity for an organized and administrative individual to support our operations team with various tasks. As the primary point of contact for customer enquiries via email and telephone, you will provide exceptional customer service skills while maintaining accurate records related to order processing, customer interactions, and courier communications.

Key Responsibilities
  • Process online orders efficiently, ensuring all customer details and specifications are correctly recorded and handled.
  • Communicate effectively with customers via email and telephone, providing prompt responses to their queries.
  • Maintain and update records related to order processing, customer interactions, and courier communications, ensuring all data is accurate and readily accessible for reporting and analysis.
  • Provide general administrative support to the team, including filing, data entry, and document management.
  • Assist other departments as needed to ensure smooth office operations.
Requirements

To succeed in this role, you should possess excellent organisational, administrative, customer service, and communication skills. You will also need to be familiar with Microsoft Office and have good numeracy, written, and verbal communication skills. Additional training will be provided for mechanical drawings.



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