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Service Desk Support Specialist

2 months ago

Canary Wharf, Greater London, United Kingdom Intec Select Ltd Full time

Service Desk Analyst

**Job Summary**

We are seeking a skilled Service Desk Analyst to join our team on a 3-6 month contract. As a key technical resource, you will provide 2nd line support, handling escalated issues from the 1st line support team. Your expertise in IT systems, analytical mindset, and ability to manage multiple tasks effectively will be essential in resolving complex hardware, software, and network issues.

**Key Responsibilities**

* Provide technical support for complex issues escalated from the 1st line support team
* Troubleshoot and resolve hardware, software, and network issues
* Support and maintain client systems, including desktops, laptops, servers, and networks
* Install, administer, and support Windows-based, MAC OS, and iOS devices, desk phones, printers, and mobile equipment
* Manage and document support requests using our ticketing system
* Collaborate with 3rd line support and other teams for issue resolution
* Maintain up-to-date knowledge of IT infrastructure and emerging technologies

**Requirements**

* Strong knowledge of Windows and Mac OS operating systems
* Experience with Active Directory, Microsoft Exchange, and Office 365 administration
* Previous experience in a 2nd line support role or similar IT support position
* IT-related computer qualification, such as CompTIA
* Familiarity with programming and scripting languages, such as PowerShell, Python, and PHP
* Mobile device management and configuration
* Excellent problem-solving skills with a methodical approach to troubleshooting
* Strong communication skills, both written and verbal
* Ability to work under pressure and manage multiple tasks simultaneously

**Package**

* Day rate up to £300pd inside IR35
* 3-6 month contract
* Hybrid working – 3 days onsite