Mortgage Operations Director
3 days ago
Marsden Building Society is a progressive organisation that values individuality and diversity. We are rated very good for employee engagement and have a strong commitment to the communities we serve. Our charitable foundation supports community groups through annual donations and colleague volunteering days.
Salary and Benefits
The successful candidate will receive a competitive salary, estimated at £70,000 - £90,000 per annum, based on location and experience. In addition to a generous annual leave entitlement, we offer a contributory pension scheme with 10% employer contribution, life assurance, simply health cover, and discounted memberships.
Job Description
We are seeking an experienced professional to lead our mortgage lending operations. The Head of Mortgages will oversee the mortgage lifecycle from onboarding to customer retention, managing first-line underwriting assessment and supporting underwriters with pipeline management and process improvement. This role plays a key part in shaping the strategic direction of our lending function, supporting niche lending activity and complex solutions. The successful candidate will operate as a member of our Senior Leadership Team.
Key Responsibilities
* Oversee the mortgage lifecycle, ensuring efficient and effective processes
* Manage first-line underwriting assessment and support underwriters with pipeline management and process improvement
* Develop and implement strategies to achieve business objectives and improve customer satisfaction
* Collaborate with stakeholders to identify opportunities for growth and improvement
Requirements and Qualifications
* A thorough knowledge of policy and underwriting guidelines
* Excellent interpersonal and communication skills
* Strategic mindset and ability to translate business plans into operational goals
* Strong leadership and team management skills
What's in it for you?
* Work in a dynamic and progressive organisation that values individuality and diversity
* Contribute to the development of our lending business and shape its future direction
* Enjoy a competitive salary and benefits package, including a generous annual leave entitlement and contributory pension scheme
Become a part of our team
Marsden Building Society is committed to equality and diversity. We welcome applications from candidates who share our values and demonstrate the required skills and qualifications.
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