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Mortgage Operations Director

3 weeks ago

Nelson, United Kingdom Marsden Building Society Full time
Marsden Building Society Overview">

We are a progressive organisation that values individuality and diversity, committed to shaping the strategic direction of our lending function. As a forward-thinking institution, we strive to deliver exceptional service to mortgage intermediaries and applicants while maintaining adherence to regulatory requirements.

Our team is dedicated to driving innovation and excellence in mortgage operations, and we are seeking an experienced professional to lead our lending activities. The successful candidate will oversee the entire mortgage lifecycle, from onboarding to customer retention, ensuring seamless execution and continuous process improvement.

The Marsden Building Society offers a dynamic work environment with opportunities for growth and development. We prioritize employee engagement and well-being, providing a competitive salary, generous annual leave entitlement, contributory pension scheme, life assurance, simply health cover, and discounted memberships.

This role requires a subject matter expert with a thorough knowledge of policy and underwriting guidelines. The ideal candidate will possess excellent interpersonal skills, strategic mindset, and attention to detail, enabling them to drive complex lending solutions and shape the future of our lending business.

Job Description">
  • Oversight of the entire mortgage lifecycle, including onboarding, administration, collections, and customer retention.
  • Management of first-line underwriting assessment and support for underwriters with pipeline management and process improvement.
  • Development and implementation of a lending operations plan aligned with the Society's business plan strategic objectives.
  • Maintenance of highest levels of service to mortgage intermediaries and applicants while adhering to regulatory requirements.
Requirements and Qualifications">

The successful candidate must have:

  • A proven track record in mortgage operations or a related field.
  • Excellent interpersonal skills and ability to lead and manage a team.
  • Strategic mindset and attention to detail.
  • Knowledge of policy and underwriting guidelines.
  • Familiarity with regulatory requirements.
Benefits">

The Marsden Building Society offers a range of benefits, including:

  • Competitive salary: £60,000 - £80,000 per annum.
  • Generous annual leave entitlement.
  • Contributory pension scheme with 10% employer contribution.
  • Life assurance.
  • Simply health cover.
  • Discounted memberships.