IT Application Specialist

4 days ago


West Drayton, Greater London, United Kingdom Michael Page International Full time
Job Title: IT Application Analyst

The IT Application Analyst will be responsible for analyzing, designing, and implementing business systems to meet the needs of the business. This role requires a strong understanding of IT systems and their impact on business operations.

Key Responsibilities:

  • Provide training and support to end-users to facilitate the adoption of new systems and processes.
  • Responsible for providing proactive and effective IT support to EMEA staff.
  • Resolve IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements.
  • Identify opportunities to gain efficiencies, automate, and improve system performance.
  • Ensure all incidents, requests, and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
  • Conduct post-incident problem analysis and development to eliminate repeat problems.
  • Ensure delivery meets quality and committed schedule requirements.
  • Maintain and follow the allocated schedule of required system updates and time-critical jobs.
  • Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
  • Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
  • Support with contract management and systems migration.
  • Support with project implementations.

Requirements:

  • Supply Chain/Manufacturing Industry experience is essential.
  • Excellent troubleshooting and problem-solving skills.
  • Ideally 3+ years of relevant experience in business/IT application analysis.
  • Production Factory System Support experience.
  • Automation solution design.
  • IT Budget Management.
  • Vendor Management.

Desirable Knowledge:

  • NicePrint Label system.
  • Plityx system.
  • SAP.
  • Intella X system.

Job Offer:

  • Competitive salary.
  • Eye care vouchers.
  • Staff discounts.
  • Onsite canteen.
  • Pension scheme.
  • Buy and sell holidays scheme & share scheme.
  • 25 days annual leave + BH.
  • Hybrid working.


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