Community Outreach Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time
Community Outreach Officer

We are seeking a highly motivated and compassionate Community Outreach Officer to join our team at Act on Energy. As a Community Outreach Officer, you will be working in the community, helping vulnerable residents with their basic to complex energy needs.

Key Responsibilities:
  • Work with the public and create links with partner agencies to tackle the impact of fuel poverty.
  • Generate new partnerships in the community, especially where there are aligned interests and ambitions to support marginalised and more vulnerable customer groups.
  • Help prevent re-admission to hospital, improve health and wellbeing, and improve people's lives by tackling fuel poverty and helping people to improve their home's energy efficiency.
  • Provide a holistic working approach, providing residents with advice on energy saving tips, income maximisation work, general energy advice, and referrals to help improve the fabric of their homes with funded insulation measures.
  • Take the time to understand people's often complex needs and understand the right referral pathways to seek further help and support.
Requirements:
  • Experience of working with vulnerable households within their homes and/or in the community.
  • Experience at delivering public energy advice through presentations and community-based events.
  • Highly developed networking and soft selling skills.
  • Excellent IT skills, including use of Microsoft packages and a good working knowledge of CRM systems and data inputting.
  • Ability to offer full commitment to the role during working hours, with flexibility to work evenings and weekends as required.
  • Full clean driving licence with use of own vehicle.
  • Knowledge and experience of housing, health, and social care practice.
  • Knowledge of domestic energy advice and affordable warmth issues.
  • Level 3 in Energy Awareness (although full training will be given).
  • Experience of working in – or supporting – local authorities or other statutory bodies.
Training and Support:

We offer comprehensive training and support to ensure your success in this role. This includes opportunities to attend short training courses and potentially gain qualifications as needed.

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