Customer Engagement Manager

1 day ago


Market Harborough, Leicestershire, United Kingdom Paynt Full time

At Paynt, we're seeking a talented Customer Engagement Manager to join our team. This role is ideal for someone who excels in building strong relationships and driving merchant satisfaction.

We operate in UK, Ireland, Europe and North America, and we're committed to delivering cutting-edge payment and financial products.

This role will focus on engaging with our merchants, monitoring their experience with our services, and providing the support they need to thrive.

You'll develop and execute strategies to increase merchant retention, creating personalized approaches for each merchant's unique needs and challenges.

The ideal candidate will have 2+ years of experience in customer success, account management, or merchant retention, ideally within B2B SaaS, financial services or fintech environments.

Your Responsibilities:

  • Maintenance and Development of Merchant Relationships: Build and maintain strong relationships with merchants, focusing on understanding clients' business needs to drive loyalty and ensure ongoing engagement with our products.
  • Retention Strategies: Develop and execute strategies to increase merchant retention, creating personalized approaches for each merchant's unique needs and challenges.
  • Merchant Feedback Analysis: Analyze feedback from merchants to identify trends and common challenges, then work with cross-functional teams to implement improvements.
  • Issue Resolution: Collaborate with internal teams to resolve any merchant concerns promptly and effectively, ensuring a seamless and positive experience.
  • Retention Metrics Tracking: Track key performance indicators (KPIs) related to merchant retention, satisfaction, and overall engagement, and report on findings and recommendations.

What We Offer:

  • A competitive salary: £29–32k gross, depending on experience and expertise.
  • Equity Compensation.
  • Hybrid Work Model.
  • Nice Office in Market Harborough.
  • Growth Environment: Opportunity to grow into a Technical Support Team Lead role and participate in training and certification programs.
  • Diverse and Supportive Culture: Work in a lively, diverse, and fun environment with endless growth opportunities.


  • Market Harborough, Leicestershire, United Kingdom Sainsbury's Full time

    Job DescriptionJob Title: Customer and Trading ManagerJob Summary: We are seeking a highly skilled and experienced Customer and Trading Manager to join our team. As a Customer and Trading Manager, you will be responsible for leading the overnight team and ensuring the smooth operation of the store during night shifts.Key Responsibilities:Lead the overnight...


  • Market Harborough, Leicestershire, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Oat Hill Mews care home in Market Harborough. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.Care UK is an awarding winning private care company with over 150 care homes...


  • Market Harborough, Leicestershire, United Kingdom Interaction Recruitment Full time

    Job Title: Relief Customer Service AdvisorLocation: Market Harborough AreaSalary: £13,236 (inclusive of 1 Saturday a month worked) plus any extra travel expenses for travel between branchesRole Type: Permanent / Part Time - 20 hoursWorking hours: 20 hours per week + 1 Saturday/monthThis is an excellent opportunity for a customer-oriented individual to...


  • Market Harborough, Leicestershire, United Kingdom Interaction Recruitment Full time

    Job Title: Relief Customer Services AdvisorLocation: Market HarboroughSalary: £13,236 (inclusive of 1 Saturday a month worked) plus any extra travel expenses for travel between branches.Role Type: Permanent / Part Time - 20 hoursWorking hours: 20 hours per week + 1 Saturday/month at Market HarboroughThis is an excellent opportunity for a customer-focused...


  • Market Harborough, Leicestershire, United Kingdom Office Angels Full time

    Job Title: Customer Service AdvisorPosition Type: Full-time, PermanentHours: Monday - Friday, 8:30am - 5:00pmKey ResponsibilitiesAs a Customer Service Advisor, you will be responsible for ensuring the smooth transition of customers from the sales team to the final delivery of their leased vehicles. This involves managing the process from order placement to...


  • Market Harborough, UK, Leicestershire, United Kingdom Paynt Full time

    Paynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and financial products. We operate in UK, Ireland, Europe and North America.At Paynt, we aim to be the preferred acquirer for European payment solution providers. We have grown considerably in the last 12...


  • Market Harborough, Leicestershire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleChurchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our staff, you will be responsible for managing the day-to-day operations of our retirement development, ensuring that our residents receive a high level of service and support.Key ResponsibilitiesManage...


  • Market Harborough, Leicestershire, United Kingdom Apograph Full time

    Apograph Ltd is a dynamic and expanding Managed IT Support Provider based in Lubenham, Leicestershire.We are seeking an enthusiastic Account Executive to be a key part of our team's growth. This office-based role will involve managing and nurturing client relationships, contributing to marketing initiatives, and driving our sales efforts.This is a fantastic...

  • Senior Lounge Manager

    4 weeks ago


    Market Harborough, Leicestershire, United Kingdom Loungers Full time

    Assistant Manager RoleLounges are unique environments, and what makes them so special are the exceptional people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that excellence across the team, delivering 14 great shifts to ensure every customer leaves satisfied. You'll be involved in the day-to-day running of the...


  • Market Harborough, Leicestershire, United Kingdom Loungers Full time

    Assistant ManagerLounges are unique environments, and what makes them special are the talented individuals who run them. As Assistant Manager, you'll support the General Manager in maintaining excellence across the team, delivering 14 great shifts to ensure every customer leaves satisfied. You'll oversee the day-to-day running of the Lounge, from rotas and...


  • Market Harborough, Leicestershire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking a skilled and compassionate Residential Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our community, you will be responsible for providing exceptional care and support to our residents, ensuring their physical and emotional well-being is prioritized.Key ResponsibilitiesManage the...


  • Market Harborough, Leicestershire, United Kingdom Busy Bees Nurseries Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Nursery Room Leader to join our team at Busy Bees Market Harborough Nursery. As a key member of our management team, you will play a vital role in guiding and supporting our team of practitioners to deliver high-quality childcare and education to our children.About the RoleAs a Senior Nursery...

  • IT Account Manager

    3 weeks ago


    Market Harborough, Leicestershire, United Kingdom Apograph Full time

    About the RoleWe are seeking a highly motivated IT Account Executive to join our dynamic team at Apograph Ltd, a leading Managed IT Support Provider. This is an exciting opportunity for a professional to grow and develop their skills in account management, client engagement, and IT sector experience.Key ResponsibilitiesAssist in managing relationships with...


  • Market Harborough, Leicestershire, United Kingdom Interaction - Kettering Full time

    Key Responsibilities:As a Client Account Manager at Interaction - Kettering, you will serve as the primary point of contact for a portfolio of key client accounts.Key Accountabilities:Build strong relationships with clients, understanding their unique needs and business objectives.Ensure the highest level of customer satisfaction by proactively addressing...


  • Market Harborough, Leicestershire, United Kingdom Ministry of Justice Full time

    About the Position:The Ministry of Justice seeks a Contract Management Specialist to join our team, responsible for overseeing the day-to-day contracts across multiple sites. This is a dynamic and engaging role that requires strong organizational and problem-solving skills.Main Responsibilities:Develop and implement operational strategies to meet client...

  • IT Account Manager

    4 weeks ago


    Market Harborough, Leicestershire, United Kingdom Apograph Careers Full time

    Role OverviewWe are seeking a skilled Account Executive to join our team at Apograph Ltd, a dynamic and expanding Managed IT Support Provider. As an Account Executive, you will play a pivotal role in managing and nurturing client relationships, contributing to marketing initiatives, and driving our sales efforts.Key ResponsibilitiesDevelop and maintain...


  • Market Harborough, Leicestershire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and experienced Nightshift Manager to join our team at Sainsbury's. As a Nightshift Manager, you will be responsible for leading a team of managers and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead a team of managers to achieve store objectives and improve customer...


  • Market Harborough, Leicestershire, United Kingdom New Look Full time

    {"The Role": "As our Market Harborough Store Manager, you will lead the team to create a customer-obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver...


  • Market Harborough, Leicestershire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleChurchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our staff, you will be responsible for managing the day-to-day operations of our retirement development, ensuring the highest level of customer service and satisfaction for our homeowners.Key...


  • Market Harborough, Leicestershire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleChurchill Estates Management is looking for an experienced administrator to join their team as a Residential Lodge Manager. This is a unique opportunity to work in a dynamic and rewarding environment, providing excellent customer service to homeowners in a retirement development.Key ResponsibilitiesOrganize activities and events for...