IT Systems Support Specialist, Technology/IT

3 weeks ago


London, Greater London, United Kingdom Bloomsbury Publishing plc Full time

Join Bloomsbury Publishing plc as an integral part of the IT Business Systems team and gain valuable hands-on experience in a variety of activities across the publishing business.

As a technical support analyst, you will gain insights into the daily operations of the technical side of the business and experience with industry-standard software while providing essential support to Bloomsbury staff across all publishing areas.

The Role

  1. First-line systems support as part of a friendly and central London-based team
  2. Report production on data quality and open issues
  3. Handling of title data on third-party title databases
  4. System testing and configuration assistance
  5. Monitoring of operations such as scheduled data interfaces
  6. Issue investigation and resolution
  7. Data quality initiative support

Knowledge, Skills, and Experience

  • Customer-focused approach with professional, patient, and friendly manner
  • Conversant with basic IT concepts
  • Strong systems aptitude
  • Task management and time management skills
  • Excellent organisational skills and attention to detail
  • Good MS Office skills, especially Excel
  • Biblio3 software and ONIX for Books knowledge a plus

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