IT Systems Support Specialist, Technology/IT
3 weeks ago
Join Bloomsbury Publishing plc as an integral part of the IT Business Systems team and gain valuable hands-on experience in a variety of activities across the publishing business.
As a technical support analyst, you will gain insights into the daily operations of the technical side of the business and experience with industry-standard software while providing essential support to Bloomsbury staff across all publishing areas.
The Role
- First-line systems support as part of a friendly and central London-based team
- Report production on data quality and open issues
- Handling of title data on third-party title databases
- System testing and configuration assistance
- Monitoring of operations such as scheduled data interfaces
- Issue investigation and resolution
- Data quality initiative support
Knowledge, Skills, and Experience
- Customer-focused approach with professional, patient, and friendly manner
- Conversant with basic IT concepts
- Strong systems aptitude
- Task management and time management skills
- Excellent organisational skills and attention to detail
- Good MS Office skills, especially Excel
- Biblio3 software and ONIX for Books knowledge a plus
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