GenAI Technology Leader Role

3 weeks ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time

We're seeking a talented GenAI Technology Leader to join our team at ServiceNow. As a key member of our Customer Outcomes team, you'll work with customers to help them achieve their business outcomes by providing guidance and support.

About the Role:

  • Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.
  • Develop and implement strategies to improve customer adoption and satisfaction.
  • Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.
  • Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners.

Requirements:

  • Minimum 5 years of experience in a technology advisory role, with a focus on AI, machine learning, and big data platforms.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to travel up to 30% annually.

Salary Estimate: $120,000 - $180,000 per year, depending on experience and location.



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