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Maintenance Fleet Manager

2 months ago

St Albans, Hertfordshire, United Kingdom PIE Recruitment Full time
Maintenance Fleet Controller – UK Leader in EV & Fleet Management

The Opportunity:

A leading UK-based EV and fleet management provider is seeking a skilled Maintenance Fleet Controller to drive business growth and deliver exceptional customer service. With a strong focus on cost-effective solutions and strategic partnerships, this role offers a unique opportunity to make a significant impact in a rapidly expanding industry.

About the Role:

As a key member of the team, you will be responsible for ensuring the effective delivery of day-to-day activities and strategic understanding of customer needs. Your key responsibilities will include:

  1. Providing dedicated support for maintenance, refurbishment, and accident repairs.
  2. Challenging costs for vehicle repairs using technical rulesets.
  3. Developing strong relationships with stakeholders to resolve challenges for clients and drivers within agreed SLAs.
  4. Building strong relationships with third-party suppliers to ensure cost-effective routes for repairs.
  5. Updating systems to create maintenance histories and work orders.
  6. Providing vehicle off-road reports and ensuring vehicles are back on the road in a timely manner with minimal additional cost.
  7. Expediting the chasing of VOR parts with dealers and manufacturers.
  8. Liaising with manufacturers' customer service teams for warranty and parts backorders.
About You:

We are looking for a motivated and strategic individual with a willingness to learn and take initiative. The ideal candidate should have:

  • Experience working in a manufacturer's franchised dealership in workshop and service desk environments.
  • Extensive knowledge of vehicle repair and maintenance, including EVs.
  • Experience in cost approval and audit functions.
  • Ability to build internal and external relationships at multiple levels.
  • Strong interpersonal and negotiation skills.
  • Proven ability to plan, problem-solve, and prioritize.
  • High level of competence in Excel.
  • Highly driven with ability to work to deadlines and deliver results.
  • Strong telephone-based communication skills.

If you are a driven and strategic individual looking for a challenging role in a rapidly expanding industry, we encourage you to apply.