Claims Support Representative

3 weeks ago


Huddersfield, Kirklees, United Kingdom First4Lawyers Limited Full time
Job Description
We are seeking a highly organised and detail-oriented Claims Support Representative to join our team. As the first point of contact for prospective customers, you will play a vital role in assessing the prospects of success for potential claims and ensuring seamless communication with our clients.

Key Responsibilities
* Receive and assess inbound claim enquiries via telephone
* Handle inbound and outbound customer calls with empathy and professionalism
* Accurately update the case management system with relevant customer and claim details
* Assess the potential success of claims and identify the most appropriate protocol to begin the process
* Collaborate with Fee Earners to complete tasks as required

Requirements
To be successful in this role, you will need:
* A minimum of 5 GCSEs, including Maths and English
* Experience working in a fast-paced customer-centric environment (desirable)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail and organisational skills

What We Offer
In addition to a competitive salary (£24,000 - £29,000 per annum), we offer a range of benefits, including private healthcare, access to interest-free travel loans, and a pension scheme.
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