Injury Claim Customer Liaison Officer
21 hours ago
At First4Lawyers Limited, we pride ourselves on delivering exceptional service to our clients. As a growing law firm specialising in personal injury claims, we offer a dynamic and supportive work environment that fosters career growth and development.
The Role
As an Injury Claim Customer Liaison Officer, you will be responsible for providing empathetic and professional support to prospective customers throughout the claims process. You will assess the prospects of success for potential claims, submit details to insurers, and ensure seamless communication with our clients.
Key Responsibilities
* Receive and assess inbound claim enquiries via telephone
* Handle inbound and outbound customer calls with empathy and professionalism
* Accurately update the case management system with relevant customer and claim details
* Assess the potential success of claims and identify the most appropriate protocol to begin the process
* Collaborate with Fee Earners to complete tasks as required
What We're Looking For
To succeed in this role, you will need:
* A minimum of 5 GCSEs, including Maths and English
* Experience working in a fast-paced customer-centric environment (desirable)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail and organisational skills
Benefits
In addition to a competitive salary (£28,000 - £32,000 per annum), we offer a range of benefits, including private healthcare, access to interest-free travel loans, and a pension scheme.
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