Resident Liaison Officer
3 weeks ago
We are seeking an experienced Resident Liaison Officer to join our client in Huddersfield. The successful candidate will be a key player in ensuring planned and reactive works are completed to customers' homes.
The ideal candidate will have experience dealing with customers face-to-face and coming to resolutions quickly and calmly. This is a fast-paced role, so previous experience working in a fast-paced environment is crucial.
The successful candidate will be the first point of contact for customers, engaging through face-to-face meetings, email, and telephone. They will communicate updates to customers, site teams, and internal stakeholders, providing a high level of customer aftercare. They will also liaise with contractors and manage expectations of customers and site teams.
Experience Required:
- Direct experience as an RLO is essential.
- Ideally, you will have experience from a contractor in an RLO or community engagement role completing planned/reactive maintenance.
- Must have very strong communication skills.
- Must be able to deal with difficult customers in an empathetic manner and come to a resolution.
- Must have experience in a fast-paced, high-pressure role.
Benefits / Package:
- Chances for training and development.
- Chances for progression.
- Supportive work environment.
- Rates negotiable depending on experience.
Estimated salary: £35,000 - £45,000 per annum.
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