General Manager
1 month ago
Job Summary
Total Staff Services is seeking a highly skilled General Manager to oversee a cluster of student accommodation properties in London. In this role, you will lead a team to deliver exceptional service, improve operational efficiency, and ensure a safe and inclusive environment for students.
Key Responsibilities:
- Operational Excellence: Implement and oversee the delivery of national and regional strategies to enhance operational performance across all properties.
- Team Leadership & Development: Lead, inspire, and develop a high-performing team across multiple properties, fostering a positive working environment and promoting teamwork, employee engagement, and a sense of community.
- Customer Experience: Build and maintain a customer-focused culture, ensuring a welcoming, safe, and inclusive environment for all residents.
- Facilities & Safety Management: Oversee all aspects of facilities management, ensuring that buildings are safe, secure, and well-maintained.
- Financial & Commercial Management: Monitor and manage budgets, control costs, and drive revenue performance across the portfolio.
- Strategic Planning & Innovation: Develop and implement strategic plans that align with local and organisational goals.
- Stakeholder Management: Build strong relationships with key stakeholders, including students, university partners, local authorities, and other external partners.
- Crisis & Issue Management: Lead the response to any crises or complex issues, ensuring swift resolution and minimising impact on students and staff.
Requirements:
- Proven experience in Purpose-Built Student Accommodation (PBSA) management.
- Strong facilities management knowledge.
- Excellent leadership and decision-making skills.
- Ability to drive change and improve business outcomes.
Benefits:
- Competitive salary and annual bonus
- 25 days of holiday, with a holiday buying scheme
- Generous pension scheme (5%-11% employer contributions)
- Health and wellbeing support, including Healthcare Cash Plan and Employee Assistance Programme
- Opportunities for career progression and leadership development
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