Business Support Coordinator

2 weeks ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
Job Overview

We are seeking a highly organized and detail-oriented Business Support Administrator to join our team at EMCOR UK. As a key member of our facilities management team, you will be responsible for providing administrative support to our customers and ensuring the smooth operation of our facilities management services.

Key Responsibilities

Work alongside the Technical Coordinator to ensure the Document Control Centre and Risk register are fit for purpose and utilised and developed in line with the customers' requirements.
Manage and coordinate all NEC correspondence by ensuring it is appropriately referenced, stored and communicated.
Analyse and review detail in DCC to provide management reports and maintain data integrity.
Work alongside Project Managers and Maintenance Managers to ensure all actions and communications are completed within the timescales detailed within the NEC process.
Become the subject matter expert and point of contact for all queries regarding the NEC.
Attend risk register meetings when required, to provide risk detail to the customer from the DCC.
Develop EMCOR processes and procedures to create best practice solutions in managing NEC.
Work alongside New Works management and WSO's to create and maintain a plan of work for project activity.
Review project plan weekly and provide communication to our customers of any changes to delivery dates.
Work with the Helpdesk and Project Managers to keep up to date with all high profile project work and provide administrative support where required.
Input data onto client and local databases ensuring high level of input accuracy.
Deal with requests in accordance with the contract KPIs to ensure the required service level is achieved.
Attend to all related queries from internal as well as external clients within the specified timescales either by phone or in writing and ensure high level of customer satisfaction.
Assist with general office duties such as, preparation of reports, maintaining the filing and archive systems, scanning of critical back-up documentation, etc.
Maintain and manage contract mobile phones and fleet.
Monitor and replenish stationery supplies.
Book visitors onto site to ensure continuity of work and in the timescales requested by our customer.
Assist with the annual site security pass validation of all EMCOR employees and subcontractors
Form part of a central hub of information in order to support both colleagues and customers by being the first point of contact.
Use of the Accounts System JDE to raise purchase orders.
Ensure up-to-date training on the system applications by attending training courses or by self-taught modules.

Requirements

Proven ability to provide a high standard of support in Administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.
Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
Keen eye for detail.
Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers.
Flexible approach to all duties and be able to work on own initiative.
Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regards to accuracy.
Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint), E-mail and databases.

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work. Using our unique insight platform, One Data World, we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

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