Business Support Coordinator

3 weeks ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking a highly organised and detail-focused Business Support Administrator to join our team at EMCOR UK. As a key member of our facilities management team, you will play a crucial role in supporting the delivery of our NEC contract for New Works and Maintenance activities.

Key Responsibilities
  • Provide administrative support to the Technical Coordinator, ensuring the Document Control Centre and Risk register are up-to-date and utilised effectively.
  • Manage and coordinate NEC correspondence, ensuring it is accurately referenced, stored, and communicated to stakeholders.
  • Analyse and review data in the DCC to provide management reports and maintain data integrity.
  • Work closely with Project Managers and Maintenance Managers to ensure all actions and communications are completed within the NEC process timelines.
  • Develop and maintain a deep understanding of the NEC process, serving as a subject matter expert and point of contact for queries.
  • Attend risk register meetings to provide risk detail to customers from the DCC.
  • Contribute to the development of EMCOR processes and procedures to create best practice solutions in managing NEC.
  • Support New Works management and WSOs in creating and maintaining a plan of work for project activity.
  • Review project plans weekly and communicate any changes to delivery dates to customers.
  • Provide administrative support to the Helpdesk and Project Managers, ensuring up-to-date information on high-profile project work.
  • Input data accurately onto client and local databases.
  • Deal with customer queries and requests in accordance with contract KPIs, ensuring high levels of customer satisfaction.
  • Assist with general office duties, including report preparation, filing, and scanning of critical documentation.
  • Maintain and manage contract mobile phones and fleet.
  • Monitor and replenish stationery supplies.
  • Book visitors onto site, ensuring continuity of work and meeting customer requirements.
  • Support the annual site security pass validation process for EMCOR employees and subcontractors.
  • Act as a central hub of information, providing support to colleagues and customers as the first point of contact.
  • Use the Accounts System JDE to raise purchase orders.
  • Ensure up-to-date training on system applications, attending training courses or self-taught modules as necessary.
Requirements
  • Proven ability to provide high-quality administrative support, with a keen eye for detail and excellent organisational skills.
  • Excellent interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
  • Demonstrated ability to contribute as a member of a team, achieving positive outcomes and providing quality service to customers.
  • Flexible approach to duties, with the ability to work on own initiative and manage competing priorities.
  • Demonstrated organisational and time management skills, including the ability to manage prescribed processes and achieve tight deadlines.
  • Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint), email, and databases.
About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs. Our purpose is to create a better world at work, using our unique insight platform, One Data World, to make informed decisions and adapt our services to meet evolving customer requirements.

We are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a culture of mutual respect and equity, where every voice is heard and every individual is championed.

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