Senior IT Infrastructure Manager
23 hours ago
About the Role:
The Senior Service Delivery Analyst will play a key role in the IT Department, responsible for managing, supporting, maintaining, and upgrading the on-board IT infrastructure of the Northern Marine fleet. This position offers development in IT knowledge and communication skills in a multicultural environment.
Key Responsibilities:- Provide remote support to vessels, crew, and on-board support when needed
- Install, configure, and troubleshoot physical/virtual machines, laptops, printers, mobiles, tablets, storage systems, and network devices
- Participate in the design and implementation of our vessels' IT infrastructure
- Monitor performance and ensure system availability and reliability
- Perform system and network updates/upgrades
- Maintain IT security and backup solutions
- Liaise with vendors, email providers, and other IT personnel for problem resolution or new tasks
- Incident Management – review vessel support line queue and ensure tickets are owned and managed to resolution with focus on meeting SLAs
- Travel to vessels to perform vessel refresh/Service Transition of new vessels into management
- Assist with the creation of knowledge base articles for consumption of both service delivery colleagues and end users
- Highlighting Continuous Service Improvements (CSIPs) to the Service Delivery Team Leader
- Collaborate with stakeholders and application owners in the business to improve user awareness and knowledge of any new processes or procedures
- Supervise/Mentor Service Delivery analysts when required
- Undertake other tasks relevant to the position
- Attend meetings where Vessel Support involvement is required (Major Incident/Change/Project Updates)
- Comply with Incident/Change/Problem Management procedures to establish standardised delivery of service
- HNC/HND or equivalent experience
- Sustainable experience in a commercial, high volume ticket environment preferably within an IT Vessel Support environment, but not essential
- Excellent problem-solving skills
- Excellent communication skills
- Networking (DHCP/DNS/VLAN/Routing) and Hardware Support
- Mobile Device, Thin Client, Desktop & Printer Hardware support
- Windows 7 & Windows 10 – Installation/Configuration/Support
- Windows Server Technologies
- Synology
- SCALE
- Hyper-V
- Antivirus
- Active Directory Administration
- Microsoft Exchange Experience
- Azure - Fundamentals
- MDM Administration - InTune
- Office 365 Admin
- VPN/Remote Access Support
- SCCM
- Familiarisation with using ITSM tools (Fresh Service)
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